You can choose a channel to reach us that is the most convenient for you:

1. A live chat is perfect if you need to clarify something or seek more information about our services or a specific solution. On average, we reply in 30 seconds.

2. Our email contact@empireconsulting.be or any contact button on our website. Our average response time may vary from 1­–2 hours to 1 business day, depending on the queue.

3. By phone +32 46 76 92 564 or +1 240 926 77 93: the quickest way to reach us. We are available round the clock on business days.

We respect your time. So, before the first contact, our sales reps collect publicly available information about your company to direct the conversation straight to the point.

We need the call to dive into your situation, and we do care to make the most of this first conversation. We don't listen passively but ask questions to elicit nonobvious pains and detect more value creation opportunities you can leverage.

We create trustful relationships by legally protecting your confidential business information. Depending on your legal requirements, we can sign an NDA before the introductory call or only in case we sign a service contract.

A proposal is free of charge, and it will give you full understanding of the service scope or the solution we offer. We always include:

- A short summary to make our offering comprehensible at a glance.
-The scope of work / technical solution description.
- Team composition and a brief explanation of the expected input of each team member.
- Cost estimate.
- Project timelines.
- Risks (if any) and our mitigation strategy.
- Deliverables focused on the business value.

We legally fix our mutual obligations and rights. For continuous services (like help desk or managed IT services), we also sign a service level agreement (SLA) that defines the scope of provided service and the metrics to assess its efficiency.

You can fully trust us to assemble a project team. But if you want to individually talk over the competencies and test the candidates' soft skills, we arrange interviews in 2–4 days. Once the team is approved, we are ready to jump into work

Our experts will set up resources, tools, and protocols in close collaboration with your existing teams and vendors.

We take on all responsibilities from your previous vendors in a phased manner to minimize downtime.

Our resources will take care of everything you need with a hassle-free operational flow once the service start date is reached.