IT Service Management

We provide comprehensive suite of services aimed at promoting business transformation and boosting business agility.

Empire Consulting provides the full scope of IT services — from planning to evolution — to enhancing the performance, quality, and security of our clients’ software and IT infrastructures. We maximize business value by tailoring ITSM processes, applying intelligent automation, and optimizing IT costs.

Why Choose Us?

We Don’t Just Consult- We Catalyze Growth

In just a few years, we have proven track records in navigating complex business landscapes.

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SUCCESFUL
COMPLETED PROJECTS

We’ve Helped a lot of Businesses Back on their Feet.

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IT components we Manage

To provide comprehensive and reliable support for your IT, we are ready to handle all main IT components, from cloud and on-premises servers and user devices to security tools, business applications, and software development environments.

Our IT Services are dedicated to helping product startups and mature companies stay confident about the quality and ROI of a new solution they bring to the market.

We take responsibility for your next software product, from inception and design to engineering and support. Starting from any step and focused on tailor-made solutions for our clients.

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Our Cooperation Options

Product Development

As a creator of bespoke software solutions, our company is ready to envision and engineer the exact digital product you require, taking every need and requirement into consideration.

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Managed IT Services

Our clients regularly entrust the management, ongoing maintenance, and continuous support of their IT systems and custom applications to us as a reliable service vendor.

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IT Staff Augmentation

Our vast and varied talent pool can easily provide the ideal tech specialists – with the best-matching skill sets and knowledge – to integrate into your team and work under your guidance.

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Our Simplified Onboarding Process

At Empire Consulting, we have a diverse network of professionals with technical expertise who provide comprehensive managed IT services. Our onboarding process for managing IT solutions is quick and easy, helping your business take a leap ahead with on-point service and reap all the returns you set out for.

Here’s a breakdown of our process flow and operations that are driven to benefit you the most:

Send us a Request

You can choose a channel to reach us that is the most convenient for you:

1. A live chat is perfect if you need to clarify something or seek more information about our services or a specific solution. On average, we reply in 30 seconds.

2. Our email contact@empireconsulting.be or any contact button on our website. Our average response time may vary from 1–2 hours to 1 business day, depending on the queue.

3. By phone +32 46 76 92 564 or +1 240 926 77 93: the quickest way to reach us. We are available round the clock on business days.

Schedule an introductory call

We respect your time. So, before the first contact, our sales reps collect publicly available information about your company to direct the conversation straight to the point.

We need the call to dive into your situation, and we do care to make the most of this first conversation. We don't listen passively but ask questions to elicit nonobvious pains and detect more value creation opportunities you can leverage.

Sign an NDA

We create trustful relationships by legally protecting your confidential business information. Depending on your legal requirements, we can sign an NDA before the introductory call or only in case we sign a service contract.

Get a proposal

A proposal is free of charge, and it will give you full understanding of the service scope or the solution we offer. We always include:

- A short summary to make our offering comprehensible at a glance.
-The scope of work / technical solution description.
- Team composition and a brief explanation of the expected input of each team member.
- Cost estimate.
- Project timelines.
- Risks (if any) and our mitigation strategy.
- Deliverables focused on the business value.

Sign a service contract & kick off

We legally fix our mutual obligations and rights. For continuous services (like help desk or managed IT services), we also sign a service level agreement (SLA) that defines the scope of provided service and the metrics to assess its efficiency.

You can fully trust us to assemble a project team. But if you want to individually talk over the competencies and test the candidates' soft skills, we arrange interviews in 2–4 days. Once the team is approved, we are ready to jump into work

Services Setup

Our experts will set up resources, tools, and protocols in close collaboration with your existing teams and vendors.

Service Transition

We take on all responsibilities from your previous vendors in a phased manner to minimize downtime.

Handover

Our resources will take care of everything you need with a hassle-free operational flow once the service start date is reached.

Add-on Services

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Achieve long-term Success with our Managed Services which we provide (MSP).

Network Configuration and Support

Data Backup and Recovery Service

Cloud Migration and Deployment Services

Disaster Recovery and Business Continuity Planning

IT Procurement and Vendor Management

Application Management and Support

Cybersecurity Assessment and Management

Inventory & IT Service Management

Network Security and Firewalls Management

Virtualization and Containerization Services

Help Desk and End-User Support Services

You need the right direction for your business? We’ll help you do that?

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